What should I do if I lose the phone linked to my account?

Contact live chat during 09:00-23:00 WIB or email privacy@aurhoki.club. We will verify your identity, review recent sessions under Account > Security > Devices and help secure the profile.

Reference

Privacy Policy built for Indonesia accounts

We collect only the account, wallet, device and support details needed to run your aurhoki account, including DANA, OVO, GoPay and QRIS payment references.

DANA record handlingOVO and GoPay referencesQRIS scan dataAccount security checks

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What data our Privacy Policy covers

aurhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy choices matter before you deposit, browse VIP Baccarat, or contact our team. We ask for account details such as your name, phone number, login record, device signal and payment reference so we can keep wallet activity tied to the right profile. When you use

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DANA, OVO, GoPay or QRIS, we store transaction IDs, timestamps and status messages rather than card details. Cookies help us keep you signed in, remember language settings and spot unusual account access. Access and eligibility depend on local law and are available only where local law
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permits. We may keep certain records after account closure where needed for payment checks, dispute handling, security logs or legal requests, then remove or anonymise data when retention no longer applies.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three ways to reach our privacy desk

Privacy requests should reach the team that can read account logs, payment references and device sessions without asking you to repeat sensitive details in public channels. We answer through live chat, email and the account request form, then confirm the account step we need from you, such as Profile > Verification or Account > Security > Devices.

Team online

Live chat 09:00-23:00 WIB

Use live chat when you need a quick privacy status check on a login alert, payment reference or device session. We may ask you to confirm your registered phone before discussing account data.

Email [email protected]

Send privacy requests by email when you need a written record for correction, access or deletion questions. Include your username, registered phone and the exact DANA, OVO, GoPay or QRIS reference involved.

Account request form

Inside your account, open Profile > Verification to update personal details, then use Help > Privacy Request for data questions. This route keeps the request tied to your logged-in session.

ACCOUNT SAFETY

Six controls behind your account data

We handle privacy through daily account operations, not slogans. Each control below explains what happens when you open an account, move funds through local wallets, browse games such…

Data minimisation

We ask for the fields needed to create your account, confirm wallet activity and answer support cases.

Payment references

DANA, OVO, GoPay and QRIS records are kept as references linked to your wallet ledger.

Cookie choices

Cookies keep your session active, remember language settings and help us detect repeated failed logins.

Device checks

Open Account > Security > Devices to see recent sessions and remove a phone you no longer use.

Record retention

We keep account, payment and support records only for operational, dispute and legal needs.

Correction requests

If your phone number, spelling or wallet reference is wrong, contact us before making another request.

Privacy Policy questions before you join

Before you create an account, you may want to know how much data we collect and what control you keep afterward. These answers focus on privacy only: account details, payment records, cookies, support contact and how to ask us for changes when your data is no longer accurate.

We collect your username, registered phone, login record, device signal and any verification details needed for account checks. We also record wallet references when you use DANA, OVO, GoPay or QRIS.

Those records help us match each wallet movement to the right account. We keep transaction IDs, time, amount status and payment rail name so support can trace a failed or delayed request.

Yes. Send your request through live chat, email, or Help > Privacy Request after signing in. We verify ownership first, then correct data or explain any retention reason that still applies.

Cookies help keep your session active, remember language settings and identify repeated failed logins. You can clear browser cookies on your phone, but the next visit may require a fresh sign-in.

Access is limited to team roles that need the record for account checks, payment tracing or support handling. We do not ask you to post identity details in public chat or social channels.

Some account, payment and support records may remain for dispute handling, security logging or legal needs. When those reasons no longer apply, we remove personal fields or anonymise the record.

Contact live chat during 09:00-23:00 WIB or email [email protected]. We will verify your identity, review recent sessions under Account > Security > Devices and help secure the profile.

Privacy Policy built for Indonesia accounts

Three ways to reach our privacy desk

Live chat 09:00-23:00 WIB

Email [email protected]

Account request form

Six controls behind your account data

Data minimisation

Payment references

Cookie choices

Device checks

Record retention

Correction requests

Privacy Policy questions before you join

01 What data do we collect when you open an account?

02 Why do DANA, OVO, GoPay and QRIS records appear in my account data?

03 Can I ask us to update or remove my data?

04 How do cookies work when I browse from my phone?

05 Who can see my verification and support records?

06 How long do we keep privacy records after account closure?

07 What should I do if I lose the phone linked to my account?

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